How to Place an Order

We would be delighted to discuss your project, recommend design possibilities or answer any questions you may have. Please call us at 405.680.5600 and a sales associate will discuss the best available options.

Getting Started

First, we need measurements of your room and firebox. Use the printable firebox measurement form (see link below) to gather the information at your site. This information will also help your sales representative estimate any special requirements. You may enter your measurements in the online worksheet below and submit or print a copy of the worksheet, and fax a completed form to 405.680.9314. We may contact you if any additional information is needed.

Measuring Your Firebox

1. The firebox will determine a great deal of the aesthetics of the entire fireplace. We recommend as large an opening as possible. We prefer the prefabricated or masonry firebox, without doors and louvers, although we can work with any firebox you have or prefer.

2. When measuring the opening, it is necessary to allow for any vent, louvers or doors that need to remain exposed. Please check your specifications for clearance needed to remove and reinstall the glass door assemblies.

3. The flush masonry, or metal wood-burning firebox will allow you the greatest amount of flexibility and accommodate decorative, arched filler panels.

4. When using metal boxes, it is imperative that you note how much of the metal you wish to have covered or exposed. Always be careful to allow for the space needed to remove and replace the glass doors.

5. With a custom filler panel, we can allow for arches in louvered metal boxes. A template must be provided to match your doors, so we can size them correctly.

6. Raised fireboxes are often preferred and can be accommodated by our raised panels and hearth options.

For detailed measuring instructions click here.

Ordering and Payment Terms

After receiving your measurements, we will get back to you with a line item proposal that includes a quote for the cost of the cast stone mantel. Optional hearth, any customizing, crating and shipping to your job site. When you decide to proceed, we will provide detailed AutoCAD drawings. To place the order, please review and sign both the proposal and the drawing, also select a color and finish. Note that no changes can be made after production has begun. We strongly suggest your careful review of the details on the drawings. A 50% down payment is required to start the job. If you prefer to pay by credit card, we take all major credit cards. Please call for the authorization form. The balance is due in full before shipping. A final invoice will be issued at that time, along with a photo of your fireplace.

Color Samples

We can send you actual samples of color and texture upon request. Click here to order samples.

Production Time

DeVinci Cast Stone can ship within 6 to 8 weeks of the receipt of the signed contract. Production can run longer if your mantel requires modification. Custom orders are estimated and scheduled separately. Please let us know if you are in a rush, and we will do whatever we can to accommodate your time frame.

Shipping Procedures

You will be notified once your order is ready for shipment. We will email pictures of your completed mantel for your review, and a final invoice will be issued at that time. You will receive a shipping confirmation fax or email. The confirmation will have your freight bill number and contact information. At this stage, setting instructions and installation procedure will be sent via email. Normal transit time is about 3 to 5 days. Upon arrival in your area, a freight dispatcher will call to set up delivery. Please furnish us with a current phone and fax number or email to which the Bill of Laden can be sent to help control delivery on your end.

Delivery

Our products are manufactured in Oklahoma City, Oklahoma and shipped by common carrier to anywhere in the Continental United States. We always request a lift gate for your convenience. However this is not always possible, so please have two or three strong men ready to unload from the trucker’s tailgate. Your truck driver will not take the crate off the truck for you. In rare cases where the location is remote or in residential areas that do not allow large trucks the customers may have to arrange a secondary delivery. If you are not ready for shipment upon the manufactured completion date, DeVinci will hold your order for up to six weeks provided that the balance is paid in full. Thereafter DeVinci will be charging $250.00 monthly for storage. DeVinci will bill 100% percent of the contract amount, to be paid in fifteen (15) days of invoice.

Damages in Shipment

Damages must be reported in writing within 24 hours of delivery. Please save all broken stone and all packaging material so we can make a claim with the freight company. Note, photographs of damage may be required after proper notification. DeVinci Cast Stone will replace any broken stone at no charge to you, usually within 10 to 14 days. Refer to “Installation Procedure” in our website for more information.

Warranty

DeVinci Cast Stone fireplaces are warranted to be free of any major design flaws and material defects for a period of one year from the date of delivery, please note that material defects are excluding natural color variation typically inherent in the production of cast stone.

Sales Tax

Sales Tax is applicable for Oklahoma sales only. This includes orders picked up by customers at our Manufacturing Facility. Any sales shipped by common carrier to customers outside of Oklahoma will not be taxed. Customers should consult their local sales tax laws for any applicable taxes.