How to Place an Order
We would be delighted to discuss your project, recommend design possibilities or answer any questions you may have. Please send us an email at firstname.lastname@example.org and a sales associate will reach out to discuss the best available options.
First, we need measurements of your room and firebox. Use the printable firebox measurement form to gather the information at your site. This information will help your sales representative estimate any special requirements. You may enter your measurements in the PDF worksheet or print a copy of the worksheet, and send a completed form to email@example.com. We may contact you if any additional information is needed.
Measuring Your Firebox
- The firebox will determine a great deal of the aesthetics of the entire fireplace. We recommend as large an opening as possible. We prefer the prefabricated or masonry firebox, without doors and louvers, although we can work with any firebox you have or prefer.
- When measuring the opening, it is necessary to allow for any vent, louvers or doors that need to remain exposed. Please check your specifications for clearance needed to remove and reinstall the glass door assemblies.
- The flush masonry, or metal wood-burning firebox will allow you the greatest amount of flexibility and accommodate decorative, arched filler panels.
- When using metal boxes, it is imperative that you note how much of the metal you wish to have covered or exposed. Always be careful to allow for the space needed to remove and replace the glass doors.
- With a custom filler panel, we can allow for arches in louvered metal boxes. A template must be provided to match your doors, so we can size them correctly.
- Raised fireboxes are often preferred and can be accommodated by our raised panels and hearth options.
For detailed measuring instructions “click here”.
Ordering & Payment Terms
After receiving your measurements, we will get back to you with a line item proposal that includes a quote for the cost of the cast stone mantel, optional hearth and filler panels, customizations, crating, and shipping to your job site. When you decide to proceed, we will provide detailed AutoCAD drawings. To place the order, please review and sign both the proposal and the drawing, with color and finish selected. If you need color samples to determine which color to proceed with, they will be provided free of charge during the approval sketch phase. Note that no changes can be made after production has begun. We strongly suggest your careful review of the details on the drawings. A 50% down payment is required to start the manufacturing process. If you prefer to pay by credit card, we take all major credit cards. Your sales representative will send you a link to pay online, or you can call to pay over the phone. You may also mail in a check if that is your preferred payment method. The full balance is due before shipping. A final invoice will be issued at that time, along with a photo of your freshly completed fireplace.
Standard surrounds typically ship within 6 to 8 weeks of the receipt of the signed contract. Production can run longer if your mantel requires modifications. Custom orders are estimated and scheduled separately. DIY mantels have a shorter lead time, and if we have the desired mantel in stock, we can ship out as early as the next business day following final payment, and signed contracts. If we do not have the DIY mantel in stock, typical lead times are 2-4 weeks from the date of order. Although we cannot expedite the manufacturing process, please feel free to let us know if you have a specific time frame, and we will do whatever we can to accommodate you.
You will be notified once your order is ready for shipment. We will email pictures of your completed mantel for your review, and a final invoice will be issued at that time. You will receive a shipping confirmation by email. The confirmation will have your contact and tracking information. At this time, we will send installation and uncrating instructions, in addition to some helpful tips and frequently asked questions. Typical transit time is roughly 3 to 5 business days. Upon arrival in your area, a freight dispatcher will call to set up an appointment delivery. Please furnish us with a current phone and email to which we can provide on the BOL to help control delivery on your end.
*Please see our Transportation Disclaimer for more information regarding shipping*
Our products are manufactured in Oklahoma City, Oklahoma, and shipped by a common carrier to anywhere in the Continental United States. We will always request a lift gate for your convenience. However this is not always possible, so please have two or three persons to help unload the crate from the truck’s lift gate. Your driver will not take the crate off the truck for you. In rare cases, where the location is remote or in residential areas that do not allow large trucks, the customers may have to arrange a secondary delivery. If you are not ready for shipment upon the manufactured completion date, DeVinci can hold your order for up to six weeks, provided that the balance is paid in full. Thereafter, DeVinci will charge $250.00 monthly for storage. DeVinci will bill 100% percent of the contract amount, to be paid in fifteen (15) days of invoice.
Damages In Shipment
Damages must be reported in writing within 24 hours of delivery. Please save all broken stone and all packaging material so we can make a claim with the freight company. Note, photographs of damage will be required after proper notification. DeVinci Cast Stone will replace any broken stone at no charge to you, usually within 10 to 14 days. Please refer to our Installation Guide for more information.
DeVinci Cast Stone fireplaces are warranted to be free of any major design flaws and material defects for a period of one year from the date of delivery. Please note that material defects excludes natural color variation, typically inherent in the production of cast stone.
Sales Tax is applicable for all sales. This includes orders picked up by customers at our Manufacturing Facility.